Refund and Returns Policy

Effective Date: July 2025
Company Name: SMARTLENS INNOVATE BLUE LLC
Website: smartlensinnovate.com
Contact Email: [email protected]
Phone: (501) 248-8455

1. Overview

At SMARTLENS INNOVATE BLUE LLC, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. This Return & Refund Policy outlines your rights and our responsibilities regarding product returns, exchanges, and refunds.

2. Return Eligibility

To be eligible for a return:

• The item must be unused and in the same condition as received.
• It must be in the original packaging with all tags, manuals, and accessories.
• Return must be initiated within 30 calendar days of receiving your order.

Non-returnable items include:

• Gift cards
• Final sale or clearance items
• Items damaged due to misuse or negligence

3. How to Initiate a Return

To request a return, please follow these steps:

1. Email us at [email protected] with your order number and reason for return.
2. We will review your request and provide return instructions, including the return address.
3. Carefully pack the item and ship it using a trackable method.

Note: We do not cover return shipping costs unless the return is due to our error (e.g., incorrect or defective item).

4. Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange your item for the same product, contact us at [email protected] within 7 days of receiving the product. We’ll guide you through the exchange process.

5. Refunds

Once your return is received and inspected:

• You will be notified via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 5–10 business days.

Please note:

• Shipping fees (if any) are non-refundable.
• A restocking fee may apply in certain cases.

6. Damaged or Defective Items

If your item arrives damaged or defective:

• Please contact us within 7 days of delivery.
• Provide photos of the damage and your order number.
• We will offer a replacement or a full refund at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account again.
2. Contact your credit card company (it may take time before a refund is posted).
3. Contact your bank.

If you’ve done all of this and still have not received your refund, please contact us at [email protected].

8. Contact Information

For any return or refund-related inquiries, please contact:

SMARTLENS INNOVATE BLUE LLC
1 Nicole Ct, North Little Rock, AR 72118
Email: [email protected]
Phone: (501) 248-8455