Shipping Policy

Effective Date: July 2025
Company Name: SMARTLENS INNOVATE BLUE LLC
Website: smartlensinnovate.com
Contact Email: [email protected]
Phone: (501) 248-8455

1. Shipping Areas

We proudly ship our high-quality electric fans to customers throughout the United States and selected international locations. Shipping availability and delivery times may vary depending on the destination.

2. Processing Time

• All orders are processed within 1-3 business days after payment confirmation, excluding weekends and holidays.
• Orders placed on weekends or holidays will be processed on the next business day.
• Custom or personalized orders may require additional processing time, which will be communicated at the time of purchase.

3. Shipping Methods & Delivery Times

We use reliable carriers such as USPS, UPS, FedEx, and DHL to ensure safe and timely delivery.

Delivery times are estimates and may be affected by carrier delays, weather, or other unforeseen circumstances.

4. Shipping Costs

• Shipping fees are calculated based on the shipping method selected, package weight, and delivery destination.
• Free standard shipping promotions may apply on orders exceeding a certain amount, as indicated on our website.
• Customers are responsible for any customs duties, taxes, or import fees for international shipments.

5. Order Tracking

• Once your order ships, you will receive a shipment confirmation email containing tracking information.
• You can track your order status through the carrier’s website or by contacting our customer support.

6. Shipping Restrictions

• We currently do not ship to PO Boxes or APO/FPO addresses.
• Certain remote or restricted locations may experience delays or additional shipping charges.

7. Lost or Damaged Shipments

• SMARTLENS INNOVATE BLUE LLC is not responsible for packages lost or damaged during transit.
• If your package arrives damaged, please contact the carrier immediately to file a claim and notify us within 48 hours for assistance.
• We recommend inspecting the package upon delivery before signing.

8. Changes to Shipping Information

• Please ensure your shipping address is accurate at the time of order.
• Changes to shipping details after order placement may not be possible.
• Contact our customer support immediately if you need to update your address.

9. Contact Us

For questions or concerns about shipping, please contact our support team:
Email: [email protected]
Phone: (501) 248-8455

10. Additional Notes

• Shipping policies may be updated periodically; please refer to our website for the latest information.
• We appreciate your understanding and patience as we strive to deliver the best products and service.